These are some common questions that are asked of us on a continuous basis:
When I submit an email address and/or email The Crochet Crowd. What happens to the email?
If you have emailed us through our help desk, we do not add any of the email addresses to our databases.
If you have subscribed to our newsletter, your emails are automatically added to our database under the appropriate categories you selected. Your emails are stored. At any time, you may unsubscribe yourself which is at the bottom of every email newsletter sent out.
We do not rent, exchange or sell email addresses to anyone, not even to our advertising partners.
Banning Solicitors from The Crochet Crowd
I have been banned from The Crochet Crowd. Why?
Our community is building quickly and has a large engagement rate. It’s due to hard work. We have a policy of no luring, no soliciting and other practices which protect our community from these sorts of activities.
We have a policy that we do not go on other Facebook Pages to advertise ourselves, we expect the same courtesy in return.
While we have many people who try to solicit our community, we tend to instantly ban members from doing so. It is the responsibility of the person posting their information to investigate to see if there are community guidelines established when they are posting on other Facebook Pages that do not belong to them.
Saying My Business Name on Facebook
I would like you to say my business name and provide a link to my business on your Facebook Page. What do I need to do to get you to do that?
Firstly, this is not a service we offer. There are other Facebook Pages that will charge you for saying your name but we like to protect our community from this sort of activity.
By asking me to say your company and provide links, you are asking me to endorse your company/services.
Effective December 2013, we not longer do shout outs or link to services that we do not know well. It’s for the overall protection of our community.
Pattern Issues & Contacting Designers
I’m having a problem with a pattern. Can you contact the company/designer to figure out the error and/or solve the error.
Most companies have customer service where issues like this can be addressed. In the case where the designer has sold a pattern to a company, you must go directly to the company to express your concerns and allow them to exercise the proper channels to the designer directly.
If your pattern is from a blog or website, exercise the contact information on the blog to have your issues addressed. If there are no contact details, the obviously do not want to be contacted and there’s not much we can do.
The request to go over patterns with crocheters is very high. It’s impossible to go through many patterns without doing some of the stitch work to test things out. We are completely maxed out in resources to provide this service.
Yarn E-Tent Service / Orders
Can you please check my order that I placed on the E-Tent?
The E-Tent is a sponsor of The Crochet Crowd but is not related. Due to us not being related, we do not have the power to check on orders or solve any customer service issues. There is a phone number and email address on the Yarn Factory Outlet Website if you require any assistance.
Product Damages / Malfunctioning Tools
I’m having a problem with a product and/or the product is defective. Can you please solve the problem and contact the company about it on my behalf.
We would love to help you but we cannot due to confidentiality laws. Customer service departments want to deal directly with consumers so that the issue is logged and monitored for future reference.
We cannot intervene between a supplier, retailer or a consumer. You must go through the proper channels to solve the issue on your own.