Before Sending Us An Email
If you are inquiring about a pattern that is not one of Mikey’s original patterns, you need to contact the source for help. Did you know that Red Heart Yarns, Lion Brand Yarns and Yarnspirations provide customer service? You will find a contact page on each of their websites.
We Do Not Offer Pattern Searching
Effective August 20th, 2014, we no longer offer pattern searching. We have a well established crochet community our Facebook Page for community members to potentially help you. Cathy and I are the only ones that answer the Inquiry Desk and we are overwhelmed with emails and cannot keep up.
Subject Titles of Email
We automatically delete any emails received where the person has not titled their email or the email title looks suspicious. We have to protect our servers from spam or malware. We are not responsible for any emails, which include our challenges, where the sender hasn’t labelled an email.
Emails are responded to in order in which they are received. We are typically backlogged, which is common for us, you should expect delays which can be several weeks. All challenge entries are processed asap and before general help and inquiries.
Personal Response Not Guaranteed
We receive a tremendous amount of email. We do not guarantee that each and every email will get a response. It’s not personal, we are overwhelmed and cannot help everyone who asks.
We do not have our Facebook Messaging on. Michael, Daniel, Laura Jean and Jeanne’s personal Facebook has filters where only friends may message them.
We had the Facebook Page Messaging in place for 5 months and it was extremely stressful. The amount of messages we received through Facebook was more than our team can handle on a daily level. Literally 100’s of messages. Many people messaged through expecting instant responses and by the time we respond back within a day, people have found the search button our website or put more thought into what they were looking for and got their own answers.
Facebook Shout Outs
We pride ourselves in keeping our Facebook Page as advertising free as possible. We are sponsored but our Facebook is a community page where we inspire and give out free resources. All requests for us to advertise on our Facebook will be denied. Any advertising and/our luring on our Facebook Page will result in immediate and permanent banning. We are very strict to keep our community healthy.
Provide us the following information:
- First and last name please.
- Detailed messages allows us to help you better. Be specific and provide links to show us what you are talking about.
- Provide provide pictures if required.
Email The Crochet Crowd: Inquiry@TheCrochetCrowd.com
Our team works closely together, you may receive a message from any of our team members.
Phone Calls by Email Appointment Only. We do not offer telephone support.
The Crochet Crowd® Studio
10 Mullen Drive, PO Box 473
Walkerton, Ontario, Canada
Please use our email help desk instead of messaging our team through Facebook.
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