Question / Concern
I was being harassed or others were being rude on The Crochet Crowd Facebook page. Why didn’t you intervene and stop it when it was happening?
Occasionally, we get a bad apple in our community that thrives off drama and/or intentionally hurting the feelings of others. Unfortunately, these type of individuals are not always easy to detect and when they lash out, it’s terrible to deal with.
Due to these types of circumstances, we have an established community guidelines that we follow. We do follow this and have no problems removing out anyone that is not willing to play by the rules.
Monitoring of Facebook
The Crochet Crowd’s success is based on content management and production. We are not monitoring The Crochet Crowd Facebook to review every comment or post that occurs. It is simply impossible due to the popularity and speed of the news feed of our page. During high peak periods, our Facebook reaches 1.4 million in a 7 days. On average, we reach 600,000 – 900,000 people. Cathy and I are monitor The Crochet Crowd to the best of our ability.
A Simple Analogy
It’s like asking you to baby sit a child at home while going to the mall at the same time. You cannot do both. While creating content and programming, we cannot be on Facebook at the same time to oversee every occurrence. We trust in our fans.
It’s Not Big Brother
We choose not to operate The Crochet Crowd as a big brother type of community. We expect people to behave themselves and for the most part, they do. Due to the set up of Facebook to allow replies to individual comments placed within one thread. This is where most of it can occur and isn’t obvious when glancing over the wall.
As one fan stated to me during one fan not playing by the rules, “I’m surprised you let this occur!” The answer back is that we were unaware as the negative comments were on one comment buried 75 comments down on a post. Unless you know to look for it there, you would be completely unaware. We had no idea it was happening.
We put trust in everyone of our members. This trust is automatically granted.